BIO

 “I engaged the conflict‑resolution consulting with Marcia, and the experience proved immensely valuable. The guidance helped me comprehend and navigate the complex disputes that emerged from my separation and divorce, situations that had become overwhelmingly difficult. Even minor disagreements involving the children now trigger legal escalation, leading to anger, disappointment, and mental distress. Despite this turbulence, this consulting taught me how to position myself effectively, resulting in a marked reduction in my anxiety and stress levels. The support I received was truly indispensable.” Carolina D. (Vancouver, Canada)

 “My communication with my ex-wife was terrible; we even used our daughter as a weapon against each other. After hiring the conflict resolution consultation with Marcia, I learned to communicate with her effectively.” MARCUS B., (Kelowna, BC Canada)

 “I found every second of the conflict resolution consultation with Marcia extremely valuable because all the coaching I received was super important in resolving the conflict I was experiencing. During the consultation I felt heard; I had my questions answered and I was able to receive valuable consultancy that brought to my reflection all the actions I was thinking about taking motivated by negative emotions and that could harm the negotiations. Basically, every piece of advice I received from these consultation was extremely valuable.” GABRIELA.S (Vancouver Island, BC, Canada)

"Marcia inspires respect and trust for the parties using her verbal and non-verbal language appropriately. Her role as a mediator is that of a neutral person who conducts the session without deciding and making the parties actively participate in the search for the best solutions to their conflicts. She leads the parties to understand that it is possible to resolve conflicts peacefully and quickly, demonstrating her problem-solving skills with clear and creative imagination.

Marcia remains impartial throughout the session, respecting the different points of view. 

She has the ability to be firm and assertive when the situation requires it, as she is aware of the moments when intervention is needed to help the parties in the dialogue, demonstrating to be a facilitator of the process, leaving the parties at ease to talk about their pain, emotions, and thoughts so that, in the end, they can come to a mutually acceptable agreement.

Marcia possesses great interpersonal understanding and intelligence, as well as the ability to demystify and simplify human problems, along with the ability to be calm, balanced, and considerate in the face of hostility and tension.

In general, the mediation sessions conducted by Marcia are flexible, non-directive, and non-judgmental, respecting the autonomy of the clients." 

Cynthia Rolim -  Mediator

"Marcia has an excellent attitude during Mediation sessions and conducts them very well without losing focus on the object of the dispute and without losing control of the situation during periods of tension. She establishes a good connection with the parties thereby allowing them to trust her during the journey. Marcia uses mediation techniques extremely well, especially the reality test. Being objective and maintaining control were the points that most caught my attention when watching Marcia's mediation sessions." 

(T.G. Court of Justice Employee)

Dear Marcia, you really know how to capture your audience, don't you? Your lovely persona and ability to relay your information instantaneously is so impactful. Your thoughts are precedented. They are empowering. I'm dropping what I'm doing to come and watch you the next time. Thank you to @ADRIC for the introduction! ASHIFA ALIBHAI, Mediator (Ontario, Canada)

I really enjoyed your talk Marcia and look forward to implementing some of the tools. Great to have these insights and a new perspective. I especially enjoyed the humour and unique energy you brought to your talk, and appreciate that you shared some of your personal story. A very engaging presentation! 👏  DANIELA DURIAVIG,  Executive Business Strategist  (Toronto, Canada)

 Such a great presentation Marcia! I left with so many tricks for the trade. I hope many other mediators have the chance to hear this. Well done!  KADEEN HUTCHINSON, Mediator (Toronto, Canada)

I had the pleasure of meeting Marcia in person when she was here in Brazil in August 2024 for the Mediation Brazil event, and I found her to be a super competent professional. I also noticed how friendly she was with everyone. She is totally passionate about her missions and very responsible with everything. She was taking care of the whole event. She really is a natural coach, always helping everyone and giving good advice.
What's more, she has an incredible energy that you really want to be connected with her.
I am very grateful to be in this network with her and with everyone else.
I am sure that her leadership will bring incredible results to this project!
Thanks Marcia for using your life to serve your community!

Brena Noronha - Lawyer/Mediator (Brazil)